UK and International Orders:
We use Royal Mail service or all Uk and International shipping are all international shipping are all track and sign deliveries.
We are responsible for the fast shipping. Usually,goods will be shipped out 2-3 days after receiving the order. Please allow around 4-7 working days from dispatch.
Order Cancellation:
Should you wish to cancel your order, you must email us immediately. 20% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
RETURNS AND EXCHANGE
Return Policy:
We are committed to your complete satisfaction. You may return your goods within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn,altered or washed, with all tags attached.
Exchanges:
Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
5. Please be noted customer is responsible for shipping charges of the whole exchange process.
